| Frequently Asked Questions |
| Accounts |
 | Bank Account - I have created 2 bank accounts and only one can be designated as a "bank account". |
| Check or Direct payment - I have entered an invoice and the payment is withdrawn automatically from my bank account. How do I process that? |
| Exporting a Payable account to other associations |
| Internal accounts - Why having internal accounts defined by default? |
| Transitory account - Why use a transitory account when collecting checks? |
| Associations |
| Many associations - Is there a version to manage more than one association? |
| Search among all associations - Is it possible to search for an information through all associations? |
| Bank Reconciliation |
| How can I key a negative amount? |
| I have entered a transaction and I don't see it when I use this screen. |
| Budgets |
| I have closed the year but I have forgotten to enter a few transactions before closing it. How do I enter them? |
| I would like to record the annual budgets for all my accounts. |
| Invoicing |
| Charging each owner with electricity consumption each month |
| How do I tell the system which assessments were already done in the former accounting program ? |
| Check Cut and Cash out |
| How to reimburse expenses paid by a board member |
| Checks and Cash Received |
| Receivables - How can I know who owes something to the association? |
| Receivables - I made a list of all my accounts and it does not correspond to what is shown on the Balance Sheet. |
| Receivables - I would like to deposit payments received without passing through receivables first. Is it possible? |
| Statement with stub - I would like to receive a stub back from my receivables to know who is paying. |
| Collection - How do I deposit a check received from the city as reimbursement for taxes? |
| I have some checks to cash for the Social Committee and I don’t want to do it through the owner accounts (some people contributing to the Social Committee are not owners and don’t have an account). |
| Collection of a rebate received from the bank |
| How to deposit a check received to reimburse an overpaid amount for Insurance |
| Corrections |
| Corrections - I made an error while posting the transaction, how do I correct it? |
| How can I do a manual correction |
| Display and Screen |
| Calendar - I have chosen my date but the calendar stays on the screen. |
| Display - How do I change the size of the characters on my screen? |
| Fonts on reports are too large or too small |
| Electronic Payment (ACH) |
| Direct payments - How do I add an invoicing group to the direct payment file? |
| ACH Electronic Payments within Invoicing Group |
| Emails |
| Can you tell me what is a SMTP server for sending Emails |
| Financial Statements |
| How to make a financial statement arrangement available to other associations |
| General Accounting |
| Difference between Cash Basis and Accrual Accounting |
| Managing several accounting entities within the same legal entity |
| Network and Database |
| Network - Can Condo Manager be used on a network? |
| How to restore the database as of a previous date |
| Exporting Data - Can I export data to another program? |
| FTP ports used by Condo Manager |
| Owners and Units |
| Owners - Can Condo Manager manage more than one owner per unit? |
| Units - I copied my fractions from the ownership act and the total gives 1.00% instead of 100.00%. Why |
| A unit was sold and the former owner still owes money. |
| Owners - Two owners want to have individual accounts to manage their part in the unit. Is it possible? |
| Owners - Is there a maximum number of owners for Condo Manager? |
| Selling a parking lot to a new owner who does own only this parking and adjust the previous owner fraction |
| The vote value within Info > Owners is not the same as the fraction (Rate of ownership) |
| Reports |
| I would like to print a list of all maintenance fees for all owers. |
| Reserve Funds |
| Managing Reserve Funds |
| Statements of Accounts |
| Why a statement of account is better than a payment coupon for delinquent owners |
| Suppliers |
| How to modify change the expense account used when recording a payable invoice |
| System |
| Unlock code - I paid the software but I have not received my unlock code. Why? |
| How is established the number of ‘’seats’’ for the software (Licenses) ? |
| Is it true that all transactions done while in the Practice mode will not be kept permanently ? |
| Registration number - How can I send this number to be able to receive my unlock code? |
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